Education

Degree in Computer Science or equivalent

Desired Profile

– 1-8 years of experience and responsible for the support of shared office infrastructure and equipment, software and account management for equipment and office infrastructure, asset management, software licensing management and general day-to-day help desk requests.
– The successful candidate will require current working knowledge of technologies detailed below along with excellent communications skills.

Roles and Responsibilities

– Support all employee on-boarding activities including configuring, equipment, installing software, setting up email/telephones, VPN accounts and other services, setting up accounts and access rights based on role, providing employees office access.
– Recovery of company assets, account management, organizational manager support for departing employees.
– Maintenance and support of office file servers, server room, office networks and shared equipment (i.e. printers, wireless access points, office security system, etc.).
– Provide support and troubleshooting to local and remote staff for all aspects of IT.
– Working with other operations staff (systems administrators, network engineers, DBAs) when necessary to insure staff have the equipment, software and access to perform their jobs productively.